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Verification
- What is the complete verification and what is it for?Page issue
Verification is a documentary confirmation of your personal information.
The main purpose of verification is to increase the safety level of your funds and Live Account. In addition to that, verified clients get an access to several additional services. To pass the verification, you have to go through two stages: verify your identity (documentary confirmation of your identity) and address (documentary confirmation of your actual residence address).
- How to verify the identity?Page issue
To verify the identity, you have to fill in a special form in your Members Area and attach a digital copy of the document confirming your identity to it. Please note that you are allowed to verify your identity not only using your passport, but other personal documents as well.
You can read the complete list of documents and requirements for verification in your Members Area. You can also watch our video tutorial to learn more about the verification process:
- How do I pass the address verification?Page issue
To verify your address, you have to fill in a special form in your Members Area and attach a scanned copy of the document.
You can read the complete list of documents and requirements for verification in your Members Area. You can also watch our video tutorial to learn more about the verification process:
- How much time does the verification take?Page issue
The complete verification takes 2 business days.
- What do I do if I don’t have any scanned images of my documents?Page issue
Apart from scanners, documents for passing the verification can be captured by means of:
- Photo camera
- Web camera
- Mobile phone
The most important thing is that the digital copy of the document could provide a clear vision of all required information.
You can read the complete list of documents and requirements for verification in your Members Area.
- How do you ensure security of my personal information?Page issue
Our Company implements a modern SSL (Secure Sockets Layer) technology, which is used to guarantee the safety of the information you provide. The SSL technology provides reliable protection and prevents your personal information from being accessed and stolen by the third parties. We’re constantly improving our safety technologies in order to avoid illegal infiltration into the system and eliminate any unauthorized access to our database.
More detailed information about security of your funds and personal information can be found on "Privacy Policy" and "Security of your money" pages of our website.
- What do I do in case I don’t receive SMS with the confirmation code?Page issue
SMS with the confirmation code is usually delivered in several minutes, but sometimes this process may take up to 10-15 minutes. If you don’t receive the message for a longer period, please follow these recommendations:
- Make sure that your phone is on.
- Check if the phone has enough free memory for new SMS.
- Restart your phone and check if it can receive messages once again.
- Click "Send SMS again".
- If the problem hasn’t been solved, contact our 24/7 Live Support.
Please note that if you weren’t able to receive the confirmation code during the SMS verification, you can enter other phone number and try one more time.
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