Welcome Bonus 30 USD
- How can I receive Welcome Bonus 30 USD?Page issue
In "Welcome Bonus 30 USD" section of your Members Area, make sure that the "Antifraud" system, which automatically detects repeated transfers of funds, has approved your participation in the program. Then you have to pass the complete (passport and address) verification, open a new MetaTrader 4/5 account of ProCent or Pro type (excluding ContestFX and CopyFX accounts) with the USD or EUR as the base currency and the leverage up to 1:1000, and deposit at least 10 USD (or the equivalent in any other currency) to the account using the bankcard*. After all these steps are done, you will receive a message to the E-mail that you used during the registration with the confirmation code to be specified in "Welcome Program" field in your Members Area.
* - Only deposits made through China UnionPay, Maestro, MasterCard, and VISA cards are valid. Deposit made through virtual cards issued by payment systems are not valid.
- I’ve fulfilled all condition of "Welcome Bonus 30 USD" program. When will I receive it? Page issue
In "Welcome Bonus 30 USD" section of your Members Area, make sure that the "Antifraud" system, which automatically detects repeated transfers of funds, has approved your participation in the program. If yes, you will receive a message with the confirmation code to the E-mail that you used during the registration.
Please note that "Welcome Bonus 30 USD" is no available to the clients, who participated in similar programs earlier.
- Why isn’t the field for entering Welcome Bonus 30 USD code displayed in my Members Area? Page issue
Every client has the right to receive initial funds only once. If you have already participated in similar programs, your request for receiving extra funds will be rejected and the field for entering Welcome Bonus 30 USD code won’t be displayed in your Members Area.
Please note that in order to prevent any types of fraud, our server features an automatic "Antifraud" system. If the systems rejected your request, you won’t be allowed to join the promotion.
According to the condition of the promotion, the Company reserves the right to deny its clients in receiving Welcome Bonus 30 USD with no reason given.
You can check your current status of "Welcome Bonus 30 USD" program in your Members Area.
- I’ve entered Welcome Bonus 30 USD code, but extra funds haven’t been transferred to mu account. Why? Page issue
Probably, your confirmation code, which is valid for 30 days, has expired. For more detailed information, contact our Live Support.
- I haven’t received the confirmation code. What do I do?Page issue
In "Welcome Bonus 30 USD" section of your Members Area, make sure that all conditions of the promotion have been fulfilled. If they have, and you still haven’t received the message with the code, check "Spam" folder of the E-mail address that you used during the registration. In case of negative result, contact our Live Support.
- How long is the confirmation code valid?Page issue
The confirmation code validity period is 30 days. If the code isn’t used within this period, it will be automatically cancelled and marked as "Expired".
- May I withdraw extra funds received within the framework of "Welcome Bonus 30 USD" promotion from the account?Page issue
No, you may not. Extra funds are granted only for performing trading operations and learning more about trading conditions provided by RoboForex.
- May I withdraw the profit received when trading with the extra funds received within the framework of the promotion?Page issue
Yes, you may. In this case, the extra funds are not cancelled and may be used in further trading operations.
- Are there any restrictions that are applied to trading operations using extra funds? Page issue
Both the client’s own funds and Welcome extra funds may be used by the client in trading operations without any restrictions. Moreover, Welcome extra funds can be used during “drawdown”, in other words, they are not written off from the account when the Equity of the account is below the amount of Welcome extra funds until Stop Out takes place.
- Are extra funds written off from the account due to inactivity?Page issue
No, extra funds have no expiry date and are not written off from the account due to inactivity.
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