FAQ o tehničkoj podršci
- Kako se povezati s mojim računom u terminalu?Pitanje stranice
These instructions are applicable for connection to your accounts in MetaTrader 4/5 terminals, as well as their mobile applications designed by MetaQuotes.
Connecting to the desktop version of MetaTrader 4/5
- In the main menu bar of the terminal, choose "File" and then "Login to trade account".
- In the pop-up window, enter the number of your trading account ("Login") and the password you received after the registration. Be careful and do not confuse your trading account password with Members Area password.
- In the "Server" field, choose the server for your account type and click "Login".
- In order to save account information and not to enter it next time you login, tick the "Save account information" box.
- If the entered information is correct, the indicator in the bottom right hand corner will turn green-red.
Connecting to the mobile version of MetaTrader 4/5 for iOS
- Go to the "Settings" tab (the icon with a "+" sign) and select "New Account".
- Next, use the "Login to an existing account" menu item.
- In the list of servers, find the desired one, enter your account number and password, if you want tick the "Save password" box.
Connecting to the mobile version of MetaTrader 4/5 for Android
- Select "Manage Accounts" in the sidebar.
- Click on the "+" sign in the upper right corner of the screen and go to the "Login to an existing account" section.
- In the list of servers, find the desired one, enter your account number and password, if you want tick the "Save password" box.
Compatibility of servers and types of accounts at RoboForex
MetaTrader 4
- RoboForex-Demo – Demo accounts, including contest ones.
- RoboForex-DemoPro – DemoPro accounts, including contest ones.
- RoboForex-Pro, RoboForex-Pro-2, RoboForex-Pro-3 – Pro accounts.
- RoboForex-Pro-4 – Pro Affiliate accounts.
- RoboForex-ProCent, RoboForex-ProCent-2, RoboForex-ProCent-3, RoboForex-ProCent-4, RoboForex-ProCent-6, RoboForex-ProCent-7 – ProCent accounts.
- RoboForex-ProCent-5 – Cent Affiliate accounts.
- RoboForex-ECN, RoboForex-ECN-2 – ECN accounts.
- RoboForex-Prime – Prime accounts.
MetaTrader 5
- RoboForex-Pro - Pro, ProCent, Demo Pro accounts.
- RoboForex-ECN - ECN, Prime, Demo accounts.
If you’re not able to connect to your account using the ways described above or the terminal says "Invalid account", use our instructions for solving the problem.
- Kako mogu instalirati terminal na računalo?Pitanje stranice
- Preuzmite datoteku za postavljanje odabrane platforme iz odjeljka "Preuzmi Cent er" naše web stranice ili vašeg područja za članove .
- Pokrenite datoteku i slijedite upute.
U slučaju bilo kakvih pro smetnji tijekom postupka instalacije pro, kontaktirajte našu podršku uživo.
- Koje su adrese poslužitelja?Pitanje stranice
MetaTrader 4
RoboForex-Demo mt4-demo.roboforex.com RoboForex-DemoPro mt4-demopro.roboforex.com RoboForex-ECN mt4-ecn1.roboforex.com RoboForex-ECN-2 mt4-ecn2.roboforex.com RoboForex-Prime mt4-prime.roboforex.com RoboForex-Pro mt4-pro1.roboforex.com RoboForex-Pro-2 mt4-pro2.roboforex.com RoboForex-Pro-3 mt4-pro3.roboforex.com RoboForex-Pro-4 mt4-pro4.roboforex.com RoboForex-ProCent mt4-pc1.roboforex.com RoboForex-ProCent-2 mt4-pc2.roboforex.com RoboForex-ProCent-3 mt4-pc3.roboforex.com RoboForex-ProCent-4 mt4-pc4.roboforex.com RoboForex-ProCent-5 mt4-pc5.roboforex.com RoboForex-ProCent-6 mt4-pc6.roboforex.com RoboForex-ProCent-7 mt4-pc7.roboforex.com MetaTrader 5
RoboForex-Pro mt5-pro.roboforex.com RoboForex-ECN mt5-ecn.roboforex.com - Što učiniti ako na terminalu stoji "Nema veze"?Pitanje stranice
Mogući razlozi "Nema veze" mogu biti loša internetska veza ili pro smetnje s poslužiteljem.
Da biste riješili problem pro, pokušajte učiniti sljedeće:
- Provjerite je li vaša internetska veza stabilna i dobra.
- Ako jest, pokušajte ponovno skenirati poslužitelje. Kliknite lijevu tipku miša na poruku "Nema veze" u donjem desnom kutu terminala i odaberite "Ponovno skeniraj poslužitelje".
- Ako ponovno skeniranje nije pomoglo, ponovo se prijavite na svoj račun u glavnom izborniku terminala.
Ako nitko od gore navedenih eps nije riješio problem, kontaktirajte našu podršku uživo na bilo koji prikladan način.
Pitati
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