Top10 FAQ

1. What does "Trade flow is busy" mean?

   The "Trade flow is busy" message appears when a client sends a new order to the server without waiting for a response to the previous request. Usually this message means there’s a short-term loss of connection with the trading server, and the client has not received a response from the server and his next order is put in queue on the client terminal.

   To resolve the issue, restart the terminal.

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2. Why does the "Not enough money" message appear when I try to open a position?

   "Not enough money" means that there is not enough margin on your account to open a position of the desired volume.

   What to do in this situation?

   1. Deposit funds to your account or transfer them from the other one to increase the amount of free margin.
   2. Reduce the volume of the position you want to open.
   3. Close other open positions on your account.

   How to find out the amount of margin required for opening a position?

   The easiest way to find out the amount of margin is to use Trading Calculator, which can be found on the corresponding page of our website.

   Also, you can use the calculation formula:

   <Margin> = <Size of the contract> / <Leverage>

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3. How to calculate the cost of one point?

   The cost of 1 point of the financial instrument price is calculated according to the following formula:

   <Cost of 1 point> = (Contract * (Price + One_Point)) - (Contract * Price)

   where:
   Contract – the contract size.
   Price – the current quote of the instrument.
   One_Point – the size of 1 point.

   Example:

   Let’s calculate the cost of 1 point for a long position of 1 lot in EURGBP to be opened on the account with the USD as the base currency at the price of 0.8365.

   Contract: 100,000 (1 lot is 100,000 units of the base currency).
   Price: 0.8365.
   One_Point: 0.0001.

   <Cost of 1 point> = (100,000 * (0.8365 + 0.0001)) - (100,000 * 0.8365) = 10.00 GBP

   To convert this number into the account currency, multiply it by the current rate of GBPUSD.

   10.00 GBP * 1.5417 = 15.47 USD

   To quickly find out the cost of 1 point of some particular asset, we recommend to use Trading Calculator.

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4. Why do I need a demo-account?

   Demo accounts are usually used in three cases:

   1. If you are a beginner and want to learn basics of trading on financial markets without risking to lose your own money.
   2. When you want to test the conditions provided by the brokerage company before opening a real account.
   3. In case of testing your new trading strategy or EA.

   After performing all necessary operations on a Demo account, you can start trading on a real account.

   Trading conditions on RoboForex demo and real trading accounts correspond in the following way:

   • Demo ECN (MT4) - Prime
   • Demo (MT5) - ECN
   • Demo Pro - Pro

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5. Where can I find the list of trading instrument and spread values for them?

   The complete information can be found on "Contract specifications" page.

   Please note that specifications for the same instrument may differ in several parameters on different account types. First of all, we recommend to choose your account type in the table and then the desired instrument.

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6. Why was the order closed without my participation?

   Your order could have been closed due to one of the following reasons:

   1. Margin level on your trading account reached Stop Out value (current Stop Out values for every account type can be found on "Account types" page).
   2. The asset price reached Stop Loss or Take Profit.
   3. Trailing Stop of your position worked.

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7. Why was the position closed at the price, which was not on the chart?

   By default, the charts of trading instruments in the trading terminal show the Bid price, but not all positions are closed at this price.

   Long positions (Buy) are opened at the Ask price and closed at the Bid price. Short positions (Sell), in their turn, are opened at the Bid price and closed at the Ask price.

   As a result, on the chart you can see only the Bid price, at which your long (Buy) positions are closed.

   It can be easily changed by enabling the Ask line in chart settings.

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8. Why was the order executed not at the declared price?

   The following types of orders may be executed not at the declared price: Buy Stop, Sell Stop, and Stop Loss.

   When these orders are triggered, the system sends the Market order, which is executed at the current price at the time of the order processing. This is the reason why there might be differences between the price specified in the pending order and the execution price.

   Other types of pending orders, Buy Limit, Sell Limit, and Take Profit, are executed at the specified or better price, if such price exists on the market when they are executed.

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9. How the margin is calculated?

   1. Using Trading Calculator.

   2. According to the formula.

   The margin is calculated according to the following formula:

   <Margin> = <Contract size> / <Leverage>

   where:
   Contract size - the order volume in the base currency of the trading instrument (the first currency in the ticker). The order volume of 1 lot for all currency pairs is always equal to 100,000 units of the instrument base currency.
   Leverage - the leverage value.

   Example:

   You buy 1 lot of EURUSD.
   Account currency: EUR.
   Leverage: 1:100.

   <Margin> = 100,000 / 100 = 1,000 EUR

   If your account currency differs from the base currency of the instrument, you have to convert the margin amount into the account currency at the rate when your position is opened.

   Example:

   You buy 1 lot of EURUSD.
   Account currency: USD.
   Margin in the base currency of the asset: 1,000 EUR.
   Current EURUSD rate: 1.2345.

   <Margin> = 1,000 * 1.2345 = 1,234.50 USD

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10. Is it possible to change the base currency or the type of my account?

    No, it’s not. To change the type or the base currency of the account, you have to open a new account with required parameters.

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11. What do I do if the charts say "Pending updates"?

    Close the frozen chart and open it again.

    If this doesn't help, then restart the platform and re-open the desired chart.

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12. Why does MetaTrader 4/5 terminal say "No connection" when I try to connect to the server?

    Possible reasons of "No connection" may be either poor Internet connection or problems with the server.

    To solve the problem, try to do the following:

    1. Check if your Internet connection is stable and good.
    2. If it is, try to rescan servers. Left-click on the "No connection" message in the bottom right corner of the terminal and choose "Rescan servers".
    3. If rescanning didn’t help, re-login to your account in the terminal’s main menu.

    If none of the above steps resolved the issue, please contact our Live Support in any way that is convenient for you.

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13. What do I do if MetaTrader 4/5 says "Invalid account"?

    Make sure that the credentials you entered are correct: the account number and password (do not confuse it with the Members Area password), the server name (correspondence of RoboForex account types and servers).

    If you still can’t connect to the server, change the trading account password in your Members Area and try again.

    In case of any problems after the password change, please contact our Live Support in any way that is convenient for you.

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14. What is the minimum deposit?

    The minimum deposit depends on the account type:

    • ProCent, Pro, Prime, and ECN: 10 USD / 10 EUR or equivalent in the account currency.
    • R StocksTrader: 100 USD / 100 EUR.

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