Technical support FAQ

1. How to connect to my account in the terminal?

   These instructions are applicable for connection to your accounts in MetaTrader 4/5 terminals, as well as their mobile applications designed by MetaQuotes.

   Connecting to the desktop version of MetaTrader 4/5

   • In the main menu bar of the terminal, choose "File" and then "Login to trade account".
   • In the pop-up window, enter the number of your trading account ("Login") and the password you received after the registration. Be careful and do not confuse your trading account password with Members Area password.
   • In the "Server" field, choose the server for your account type and click "Login".
   • In order to save account information and not to enter it next time you login, tick the "Save account information" box.
   • If the entered information is correct, the indicator in the bottom right hand corner will turn green-red.

   Connecting to the mobile version of MetaTrader 4/5 for iOS

   • Go to the "Settings" tab (the icon with a "+" sign) and select "New Account".
   • Next, use the "Login to an existing account" menu item.
   • In the list of servers, find the desired one, enter your account number and password, if you want tick the "Save password" box.

   Connecting to the mobile version of MetaTrader 4/5 for Android

   • Select "Manage Accounts" in the sidebar.
   • Click on the "+" sign in the upper right corner of the screen and go to the "Login to an existing account" section.
   • In the list of servers, find the desired one, enter your account number and password, if you want tick the "Save password" box.

   Compatibility of servers and types of accounts at RoboForex

   MetaTrader 4

   • RoboForex-Demo – Demo accounts, including contest ones.
   • RoboForex-DemoPro – DemoPro accounts, including contest ones.
   • RoboForex-Pro, RoboForex-Pro-2, RoboForex-Pro-3, RoboForex-Pro-4, RoboForex-Pro-5, RoboForex-Pro-6 – Pro accounts.
   • RoboForex-ProCent, RoboForex-ProCent-2, RoboForex-ProCent-3, RoboForex-ProCent-4, RoboForex-ProCent-5, RoboForex-ProCent-6, RoboForex-ProCent-7, RoboForex-ProCent-8 – ProCent accounts.
   • RoboForex-ECN, RoboForex-ECN-2, RoboForex-ECN-3 – ECN accounts.
   • RoboForex-Prime – Prime accounts.

   MetaTrader 5

   • RoboForex-Pro - Pro, ProCent, Demo Pro accounts.
   • RoboForex-ECN - ECN, Prime, Demo accounts.

   If you’re not able to connect to your account using the ways described above or the terminal says "Invalid account", use our instructions for solving the problem.

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2. How do I install a terminal on my computer?

   1. Download the setup file of the chosen platform from "Download Center" section of our website or your Members Area.
   2. Run the file and follow the instructions.

   In case of any problems during the installation procedure, please contact our Live Support.

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3. What are the addresses of servers?

   MetaTrader 4

   RoboForex-Demo	mt4-demo.roboforex.com
   RoboForex-DemoPro	mt4-demopro.roboforex.com
   RoboForex-ECN	mt4-ecn1.roboforex.com
   RoboForex-ECN-2	mt4-ecn2.roboforex.com
   RoboForex-ECN-3	mt4-ecn3.roboforex.com
   RoboForex-Prime	mt4-prime.roboforex.com
   RoboForex-Pro	mt4-pro1.roboforex.com
   RoboForex-Pro-2	mt4-pro2.roboforex.com
   RoboForex-Pro-3	mt4-pro3.roboforex.com
   RoboForex-Pro-4	mt4-pro4.roboforex.com
   RoboForex-Pro-5	mt4-pro5.roboforex.com
   RoboForex-Pro-6	mt4-pro6.roboforex.com
   RoboForex-ProCent	mt4-pc1.roboforex.com
   RoboForex-ProCent-2	mt4-pc2.roboforex.com
   RoboForex-ProCent-3	mt4-pc3.roboforex.com
   RoboForex-ProCent-4	mt4-pc4.roboforex.com
   RoboForex-ProCent-5	mt4-pc5.roboforex.com
   RoboForex-ProCent-6	mt4-pc6.roboforex.com
   RoboForex-ProCent-7	mt4-pc7.roboforex.com
   RoboForex-ProCent-8	mt4-pc8.roboforex.com

   MetaTrader 5

   RoboForex-Pro	mt5-pro.roboforex.com
   RoboForex-ECN	mt5-ecn.roboforex.com

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4. What to do if the terminal says "No connection"?

   Possible reasons of "No connection" may be either poor Internet connection or problems with the server.

   To solve the problem, try to do the following:

   1. Check if your Internet connection is stable and good.
   2. If it is, try to rescan servers. Left-click on the "No connection" message in the bottom right corner of the terminal and choose "Rescan servers".
   3. If rescanning didn’t help, re-login to your account in the terminal’s main menu.

   If none of the above steps resolved the issue, please contact our Live Support in any way that is convenient for you.

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